Position: IT and Tech Support Specialist

Full Time/ Part Time

Desi Pakwan, an authentic Indian Hakka cuisine restaurant, is seeking a skilled and knowledgeable IT and Tech Support Specialist to provide technical assistance and ensure the smooth operation of our technology systems. If you have a strong background in IT support, a passion for problem-solving, and excellent communication skills, we want to hear from you!

Job Description:

As an IT and Tech Support Specialist at Desi Pakwan, you will be responsible for maintaining and troubleshooting our technology infrastructure to ensure uninterrupted operations. Your main responsibilities will include:

  • Providing technical support to restaurant staff for hardware, software, and network-related issues.
  • Troubleshooting and resolving IT problems promptly to minimize downtime and maintain efficiency.
  • Installing, configuring, and maintaining computer systems, printers, POS systems, and other hardware devices.
  • Managing software installations, updates, and patches on workstations and servers.
  • Assisting in the setup and maintenance of our local area network (LAN), Wi-Fi, and internet connections.
  • Conducting regular backups of critical data and ensuring data security and privacy.
  • Assisting in the selection and procurement of new hardware and software as needed.
  • Maintaining an inventory of IT equipment and managing the disposal of outdated or damaged devices.
  • Documenting IT procedures, troubleshooting guides, and system configurations for future reference.
  • Staying updated on emerging technologies and providing recommendations for system improvements.


To be considered for the IT and Tech Support Specialist position, you should meet the following requirements:

  • Proven experience as an IT Support Specialist or in a similar role, preferably in a restaurant or hospitality environment.
  • Strong knowledge of computer hardware, software, networking, and troubleshooting techniques.
  • Familiarity with restaurant-specific technologies such as POS systems, reservation software, and kitchen management systems is an advantage.
  • Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.
  • Ability to communicate technical information to non-technical staff in a clear and understandable manner.
  • Strong organizational and time management skills to handle multiple tasks and prioritize accordingly.
  • Basic understanding of cybersecurity principles and best practices.
  • Flexibility to work outside regular business hours for system maintenance and emergencies.
  • Diploma or degree in information technology or a related field is preferred.
  • Relevant certifications, such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA), are a plus.

At Desi Pakwan, we value diversity and are an equal opportunity employer. Candidates from all backgrounds are encouraged to apply.

Join us in creating exceptional Indian Hakka cuisine and delighting our customers with our flavors. We look forward to welcoming you to our team!